Productivity | Insight | Cashflow | Sales

Workflow Automation For South African Businesses

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ONE solution for CRM, VOIP, Payments, Workflow, Scheduling, Communications, Dashboards and Reports

Use it for Sales, Marketing, Customer Service, Debt Collection, Appointments or BPO.

It enables you to build a customer centered business from sales to customer service.  Improve your sales pipeline by having a clear view of your process. Get a complete understanding of your operations to drive your business success.

Workflow

  • Set up business processes from end-to-end
  • View the entire process to reach targets
  • Increase productivity
  • Employees only sees relevant information
  • Eliminate distractions

Billing

  • Automated debit order collections
  • Payment request link for immediate payments
  • Notifications of returned debit orders
  • Quick credit service
  • Account and banking details validation

Communication

  • Automated emails
  • Automated sms’s
  • Communication history
  • View all communication in one place
  • Send messages at any point in the workflow

Dashboards

  • Overview of complete process
  • Provides insight for agile changes
  • Empowers quick decision making
  • Agents have access to relevant information
  • Reports drill-down

CRM

  • Build customer database
  • Manage customer information
  • Know your customer
  • Analyze hot leads
  • Determine future sales

Reports

  • Provides insight for agile changes
  • Empowers quick decision making
  • Access detailed reports from dashboard
  • View complete end-to-end process
  • Includes sales and target reports

VOIP

  • Call directly from the system
  • Click to dial
  • Access to call recordings
  • Centralized call history and recordings
  • Tracking of call history

Business Process Outsourcing

  • Outsourced call centre services
  • Visibility into your process
  • Works on any device with internet access
  • Front and/or back office functions
  • Various payment options available

Scanning – New!

  • KYC (Know your customer)
  • Quick scanning via a mobile phone
  • Scan ID Cards, Passports or QR codes
  • Upload directly to the system
  • Easily collect data from remote areas

We have very productive clients…

Let Us Help You Automate Your Business Today!

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    One customer that implemented ICS Flow was able to triple its sales within 12 months without adding any extra staff.

    A business used ICS Flow to set up an appointment scheduling call centre platform within a day.

    ICS Flow was used to automate multiple processes in a logistics company within a week.

    A financial brokerage business used ICS Flow to automate its business processes within two weeks.