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Customer Support
Centurion, Gauteng, South Africa (On-Site)
Responsibilities
- Diagnose and troubleshoot customer technical queries.
- Providing customers with step-by-step guidance to resolve technical problems.
- Respond to customer inquiries about technical problems through internet-based system.
- Prepare reports on customer issues.
- Escalate unresolved issues to appropriate internal team member (i.e Software Developers, Project Managers)
- Monitor and update all activities on company system (PICS).
Requirements
- Prospective candidates will need to gain extensive knowledge on customer system (PICS)
- Ability to provide step-by-step technical assistance both written and verbal.
- Ability to relay important software feedback to IT developers.
- Strong communication skills
- Certification/Diploma/Degree in I.T or related field will be an advantage.
Intern Project Co-Ordinator
Centurion, Gauteng, South Africa (On-Site)
Responsibilities
- Execute project management administrative tasks.
- Support project managers and team members
- Manage project timeline and ensure all deliverables are meet.
- Schedule stakeholder meetings, document and generate reports.
- Assisting with resource scheduling.
- Attend client status meetings and action to-dos.
- Identifying and analysing system requirements.
- Logging, tracking, managing, and coordinating requests from customer.
Requirements
- Computer proficiency
- Communication Skills
- Degree/Diploma in Information Technology or a Management related field
- Knowledge on Software Development Lifecycle
Work experience 0-2 years
Intern Business Analyst
Centurion, Gauteng, South Africa (On-Site)
Responsibilities
- Analysing business processes to identity inefficiencies and develop recommendations for improvement.
- Customer requirements specification documents
- Technical specification documents for the development and configuration teams.
- Creating manuals/step by step videos for end-users
- Training end-users on our custom software (PICS)
Requirements
- Good written and verbal communication skills
- Critical thinking and problem-solving skills
- Computer proficiency
- Communication Skills
- Degree/Diploma in Information Technology or a Management related field
- Knowledge on Business Process Modelling Notation
- Work experience 0-2 years
Intern Graphic Designer
Centurion, Gauteng, South Africa (On-Site)
Responsibilities
- Conduct client research.
- Help develop and execute design concepts.
- Assist with administrative tasks as necessary.
- Design and develop innovative visuals for various projects, such as logos, and advertisements.
- Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) Monitor industry trends and use them to create unique designs
- Performing market analysis and research on competition
Requirements
- Working knowledge of the Adobe Creative Suite, including Photoshop, InDesign, and Illustrator as well as Figma and Canva
- Collaboration skills
- An eye for detail
- Excellent communication and interpersonal skills
- A portfolio showcasing previous design work.
- Solid understanding of different marketing techniques
- Certification/Diploma/Degree in Multimedia Design or related field will be an advantage.