CRM
Turn Your Customer Relationships Into Profits
Is your business’s scattered customer data leading to missed opportunities? ICS Flow’s CRM centralises all your client information, giving you a complete overview and the tools to nurture relationships, personalise interactions, and drive sales growth.
PARTNERING” IS A CORE BELIEF FOR ICS. BY PARTNERING WE EMPHASISE THE FACT THAT “WE ARE IN THIS TOGETHER”.
The ICS Flow CRM Advantage
- KYC Compliance: Streamline your Know Your Customer processes and ensure regulatory compliance.
Personalised - Interactions: Tailor your communication and marketing efforts based on individual customer preferences and behaviour.
- Efficient Remarketing: Target the right customers with the right message at the right time.
Customisable - Questionnaires: Gather valuable customer insights and feedback with tailored questionnaires.
- Streamlined Sales Processes: Empower your sales team with scripts, product information, and automated workflows.
FEATURES
360-Degree Customer View
Gain a complete understanding of your customers. ICS Flow’s CRM centralises all client data, including:
- Personal Details: Keep customer information up-to-date and easily accessible, ensuring personalised interactions.
- Call Recordings: Review past conversations to gain insights and improve customer service.
- Communications: Track all communication history, including emails and calls.
KYC & Compliance
Streamline your Know Your Customer processes and ensure regulatory compliance. ICS Flow’s CRM helps you collect, verify, and manage customer identification information securely and efficiently.
- Identity Verification: Automate identity verification processes, reducing manual effort and risk.
- Document Management: Store and organise customer documents securely, ensuring easy access and compliance.
- Risk Assessment: Identify and mitigate potential risks with ICS Flow's built-in risk assessment tools
Marketing & Sales Tools
Fuel your growth with ICS Flow’s integrated marketing and sales tools. From targeted campaigns and personalised communication to efficient product and pricing management, ICS Flow empowers you to attract, engage, and convert more customers.
- Re-marketing: Target specific customer segments with personalised campaigns based on their behaviour and preferences.
- Questionnaires: Create customisable questionnaires to gather valuable customer insights and feedback.
- Product & Pricing Management: Manage your product catalogue, set pricing, and automate price escalations.
Sales Enablement
Equip your sales team with the tools they need to excel. ICS Flow’s CRM provides a centralised platform for managing leads, tracking deals, and nurturing customer relationships, enabling your team to close more deals and build lasting connections.
- Sales Scripts: Load and access predefined scripts to guide conversations and ensure consistency.
- Task & Workflow Management: Create and assign tasks, track progress, and automate workflows for seamless collaboration
- Outcome Tracking: Define and monitor desired outcomes to measure sales performance and identify areas for improvement
We have very productive clients…
